Help center

Cheap Gaming offers various payment methods, including Visa, MasterCard, American Express, Maestro, and UnionPay, as well as faster options for those who don’t like to wait: Google Pay, Apple Pay, BLIK, Klarna, and Przelewy24.

Refunds are only issued if the code does not work. In such cases, please contact us via the contact form. We do not issue refunds if:

• The customer does not like the game

• The customer's computer does not meet the game's requirements

• The code has been activated after it was sent

If you encountered an error during the payment process, the purchase did not go through, and you didn’t receive the product - but your funds appear as reserved or deducted - please note that our system will automatically release or refund the reserved amount. This happens when the transaction fails before a game key can be delivered or the order can be completed.

Please allow some time for the refund or release of funds to be processed. The timeframe depends on your payment provider and can take a few business days. Once processed, the reserved amount will become available in your account again.

Common reasons why a payment might fail:

• Insufficient funds

• Incorrect payment details

• Problems with the selected payment method

• VPN or AdBlock interfering with the transaction

• Authorization issues from your bank or payment provider

• Using an inactive or expired card

If the transaction was rejected, please check the following:

• You have sufficient funds available.

• You have entered the correct personal information.

If all of the above is correct, the funds will be returned to your account. If you have not received them back within the expected timeframe, please contact us via the contact form.

If you see this message while trying to complete a payment, it means the transaction is currently under review by the payment provider you selected.

This process can take up to 24 hours, depending on the payment provider.

Once we receive payment confirmation, your order will be completed automatically.

If you want to verify the status in the meantime, please contact us via the contact form and include the order number or invoice ID provided by your payment provider.

If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment. 

If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:

• Try to make the transaction using the same browser but this time, using incognito mode;
• Clean your cookies or try using a different browser;
• Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);

In some cases, the payment provider you’re using may decline the transaction before any information reaches us. This usually happens due to restrictions on the payment method, such as limitations on international or online transactions, or because of incorrect information entered during checkout.

To help prevent this issue, please check the following:

• Ensure your bank’s online settings allow international and online payments with the card you are using.

• Double-check that all payment details you’ve entered are correct and up to date.

• Confirm you have sufficient funds available on the selected payment method.

• Make sure 3D Secure is active on your card and used during the purchase process.

If it still doesn’t work, we recommend contacting your card provider to find out why the payment is being declined.

Please note that even if your transaction was declined, your bank may temporarily reserve the funds. While the payment never actually leaves your account, you may still see it as a pending transaction for a short period.

In some cases, when your payment confirmation takes longer than expected, our system may not be able to assign a game key to your order automatically. If this happens, you might see the error.

If you see this message while completing your order, please don’t worry. The system will continue trying to assign a game key. If it still fails after some time, your payment will be automatically refunded.

The country selected for VAT purposes is solely for tax calculation and compliance. This selection does not impact the product's region of activation or its language. Product region and language are determined by the game's publisher and licensing, independent of tax considerations. 

Providing Accurate Information

Because our products are delivered automatically via email, we do not have the tools to verify whether the billing information provided is accurate or truthful (for example, names like "John Doe"). Therefore, we kindly ask all customers to provide correct and verifiable billing details when making a purchase.

When entering your billing information and country of residence, please ensure all details are accurate and truthful. Providing false, misleading, or incorrect information for the purpose of avoiding or reducing VAT constitutes a violation of applicable tax laws and our Terms of Service. Such actions may lead to the suspension of your account on our platform: Cheap‑Gaming.com. We kindly ask all customers to provide correct and verifiable billing details to ensure compliance with legal and tax obligations.

 Learn more on how vat calculation works.

In some cases, technical issues may prevent the automatic delivery of your purchased key. If that happens, contact us via the contact form

Check if the payment is still pending or reserved

Depending on the payment method, the transaction may take longer to complete. Some payments can take up to 72 hours. Once the payment is confirmed, the system will provide you with your key.

Since the products you can find in our marketplace come in the form of a digital key and their acquisition method on Steam is interpreted as retail, you won't be able to apply for a refund on their platform.

Technical issues typically occur after product activation. Please note that our support can assist only with the activation and redemption process. For detailed instructions, refer to our activation instructions.

If the problem relates to the product itself (such as failure to start, performance issues, or bugs), we recommend contacting the platform’s official support and searching online for potential solutions, as others may have encountered similar problems.

Remember to verify your computer meets the product’s minimum system requirements before purchase.

Refunds are not possible in this situation. Once a key is activated, it cannot be deactivated or removed, and its value is exclusively yours.

There can be various reasons why the game disappeared from the Steam library, thus, if you received a message that a game was removed from your Steam library, please contact us via contact form.

Before contacting us, make sure to already have these screenshots:

• Notification message from Steam Support informing you about the game being removed from your account.
• Screenshot from Steam Games & Applications page with information showing why the game disappeared.

To find the reason the game was removed, please follow this guide below:

1. Log in to your Steam account.
2. Go to your Steam Games & Applications page using this link here.
3. Search for the removed game.

4. Select the It's not in my library option.

5. On that page, there will be more information written about the game removal. 

6. As a final step, make a full-screen screenshot of that last page and contact us via the contact form

Most of the games available are global region keys, but some products have regional restrictions. To check if a code can be activated in your country, please look for this information on the product page.

or

Some subscriptions and certain keys may be activated through a VPN. If this applies, the product description will inform you about it, along with activation instructions that are sent after purchase.

Could your order be a pre-order?
Please verify whether the product you purchased is a pre-order. If it hasn’t been released yet, your game key will be delivered as soon as the official release takes place.

Have you checked your spam folder?
Occasionally, our emails may be filtered into the spam or junk folder. Please make sure to search there as well.

Are you checking the correct email account?
Ensure you’re looking in the inbox of the email address you used when placing the order on our site. If you suspect you made a typo in your email, please write to us in contact form.

Is the payment still pending or already refunded?
In rare cases, technical issues may prevent the key from being sent automatically. When this happens, the payment might remain in pending status or be refunded. Our support team will also reach out directly, so check your inbox for any messages from us.

You can also view your code by going to the orders section and selecting the relevant order, and clicking “Keysender‑click‑to‑download.”

Are you using the correct platform for activation?
Sometimes a key purchased for one platform won’t work on another (for example, a Steam key cannot be activated on EA App). Double-check that you’re redeeming your code on the correct platform indicated in the product description.

Have you reviewed the Key Activation Guide?
Our activation instructions provides step-by-step instructions for each platform to ensure a smooth process.

Did you enter the code correctly?
When typing the code manually, small mistakes can happen. Look out for characters that can be confused, such as the letter “O” and the number “0.” Copying and pasting the code directly can help avoid errors.

If you receive an invalid error message while trying to activate a game, don’t worry. Before contacting us via the contact form, please make sure that:

• You are activating the game on the appropriate platform;

• Double-check if the code you entered is correct;

• If you have confirmed the above and the key still doesn’t work, please contact us via the contact form.

If you receive an error message saying your code has already been used, please:

• Log out of your account and log back in;

• Recheck your game library, as it may take some time for the game to appear;

• If the game is still missing from your library, contact us via the contact form with all relevant details about your issue.

If your key is region locked, it means you purchased a game that is not supported in your region or country.

Note: When contacting us via the contact form, please provide all necessary information, including screenshots of the error message, to help us resolve your issue as quickly and smoothly as possible.

To register, click on the user icon, then select "Sign In" and enter your email address, or create account via Google or Facebook. If you don’t have an account with us yet, it will be created automatically.

• Enter your email address, and we will send a verification code to it.

• Confirm your email by entering the code you received.

If you receive an error saying your IP is blocked, please make sure that:

• You are not using a VPN or Proxy.

• You have cleared your cookies and cache.

• You try using a different browser.

• You are not accessing our site from a restricted country.

If you have tried all of the above and still experience issues, please contact us via the contact form.